Currently, many businesses measure quantitative call data like; how many calls were received, how many calls were abandoned, how many rings it takes to answer an inbound call, etc. This data only answers "what" communication is happening within your business. VocalQ measures the context and content of your communications.

In addition to measuring quantitative and descriptive data, VocalQ goes a step further by recording and alerting on the quality of interactions. With VocalQ, calls are sampled with call recording and the dialog is benchmarked. Things like customers having to repeat themselves and correct responses to questions can be measured. In addition, the recorded conversations can be compared against customer surveys so supervisors can discover why an interaction went well or went awry. Through this product, a qualitative score on calls can be calculated and the highest scored calls can later be used for customer service training.

Another benefit of VocalQ is the ability to take immediate action on "voice alerts." Supervisors can identify words and phrases in conversations that are known to be critical. Phrases such as "system outage" or "I am down" can be used to trigger messages to supervisors who can then automatically put additional customer service agents into a queue. This results in the ability to address problems immediately and improve the processes and procedures that directly impact the quality of service provided to customers.

"Speech recognition and analysis has come a long way in the last decade and the technology is poised to accelerate in the next. The day is not too far off when speech recognition and analytics will morph from improving customer interactions to being the customer interaction," said Mark Swanson, Telovations' CEO. "Once we understand what a positive experience looks like, we can model that experience to efficiently create intuitive speech-enabled dialogs that automate many of today's routine interactions and ultimately provide a better customer experience."

"When presenting live demonstrations at the recent Enterprise Connect show in Orlando, Fla., we heard common reactions around the value of speech-enabled automation. Moving from paper contracts to 'voice contracts' was one example of how a company can utilize this product. Some other examples were, being alerted when callers mentioned a specific promotion that is being offered and also on-demand recording for important sales calls when on the road," says Marc Tribbe, director of product development for Telovations. "The power of voice has now been taken to an entirely new level, allowing business to discover the truth within their communication interactions."

Telovations is offering a free trial of VocalQ for the next 90 days. For more information, please visit http://www.telovations.com/vocalq .

About Telovations:

Based in Tampa, Fla., Telovations is a next-generation managed service provider pioneering the delivery of business communications in a Software-as-a-Service model referred to as "Communications-as-a-Service" or CaaS. CaaS from Telovations enables businesses to deploy communications devices and applications on a pay-as-you-go, as-needed basis thus eliminating the need for capital investment and ongoing overhead. Offering the latest communications technology coupled with a Quality of Service guarantee, Telovations provides businesses both flexibility and scalability that they might not otherwise afford. Telovations' services offer a compelling alternative to traditional telecommunication services. For additional information about Telovations' communication and collaboration solutions please visit www.telovations.com or call 1-877-934-6668.

Copyright © 2012 FloridaNewswire™ and Neotrope®. Florida Newswire is a publication of the Neotrope News Network and a TM of Neotrope.

"We are excited to have Resource Partners Group on board to help grow our presence. Dave Jacobs and the team bring a wealth of experience and knowledge, and we know they will do a great job of expanding the Telovations' Brand," said Sean Burke, Telovations' senior vice president of sales and marketing.

"Dave's commitment to innovation and presenting high value solutions to customers is a perfect fit for Telovations' mission," said Burke.

"Resource Partners Group was looking for a solution to provide our clients a next generation communications platform and we found the perfect partner with Telovations. Whether it's call center, call recording, hosted voice or communications that haven't been developed, Telovations' flexibility and ability to bring products to our customers is exactly what we needed," said Dave Jacobs, Resource Partners Group's executive vice president.

Details of the partnership were not disclosed by the companies.

Based in Tampa, Florida, Telovations is a next generation communications company that innovates the way you communicate. Businesses today communicate through many different collaboration efforts, mobility solutions, and numerous applications. Telovations provides unified communication solutions that tie all of these together and allow your business to be more flexible, manageable, and scalable. Our approach, Communication-as-a-Service (CaaS) is an integrated delivery model of hosted business communications, allowing your company to leverage applications such as hosted voice, unified messaging, hosted call center, hosted recording, CRM integration, along with detailed analytics and statistics. For additional information about Telovations' communication and collaboration solutions please visit www.telovations.com or call 1-877-934-6668.

Resource Partners Group Inc. (RPG) is an Illinois-based telecom and business consultant group that focus on business optimization, engineering, operations, program management, infrastructure and processes for technology and services clients. RPG has extensive knowledge and experience in call centers, telecom and data facilities, and business process optimization where we provide insight, recommendations and decisions on technologies, systems, tools, processes, operations, and future business opportunities. Since 2003, RPG has been servicing clients in state and local government, retail, manufacturing, services, healthcare, hospitality and education. For additional information about RPG please visit www.rpgroup.us or call (847) 713-2900.

Copyright © 2012 FloridaNewswire™ and Neotrope®. Florida Newswire is a publication of the Neotrope News Network and a TM of Neotrope.

Telovations Speech Assist is a cloud-based speech solution that fundamentally changes the way business communicates. Proven highly accurate, Speech Assist lets callers simply say the name of the person they would like to speak with. Telovations Speech Assist delivers a superior caller experience leading to increased customer satisfaction and higher employee productivity.

"With the increasing number of mobile workers, the ability to reach the person you would like to speak with without having to type the name or extension on the key pad of your phone is a huge advantage," said Mark Swanson, Telovations CEO. "Being able to speak the name or extension decreases misdialed numbers and increases safety of callers who may be driving or walking while dialing."

Speech Assist can be used to connect customers with employees, departments, hours of operation and even product information, freeing key staff from repetitive low value tasks to focus on higher value functions. Based on Lyrix technology, Speech Assist ensures continuous speech recognition improvement over time through its built-in enhanced smart recognition capabilities.

"I am happy to grant Telovations with a Product of the Year Award. The editors of INTERNET TELEPHONY have verified that Speech Assist displays quality and innovation plus provides real needs in the marketplace," stated Rich Tehrani, CEO, TMC. "I would like to congratulate the entire team at Telovations for their commitment to advancing IP communication technologies."

2011 Product of the Year winners are published in the January/February 2012 issue of INTERNET TELEPHONY magazine, (www.itmag.com). INTERNET TELEPHONY has been the authority in IP communication since 1998(TM).

For more information about TMC, please visit www.tmcnet.com .

About Telovations:

Based in Tampa, FL, Telovations is a next-generation managed service provider pioneering the delivery of business communications in a Software-as-a-Service model referred to as "Communications-as-a-Service" or CaaS. CaaS from Telovations enables businesses to deploy communications devices and applications on a pay-as-you-go, as-needed basis thus eliminating the need for capital investment and ongoing overhead. Offering the latest communications technology coupled with a Quality of Service guarantee, Telovations provides businesses both flexibility and scalability that they might not otherwise afford. Telovations' services offer a compelling alternative to traditional telecommunication services. For additional information about Telovations' communication and collaboration solutions please visit www.telovations.com or call 1-877-934-6668.

About INTERNET TELEPHONY magazine:

INTERNET TELEPHONY has been the IP Communications Authority since 1998(TM). Beginning with the first issue in February of 1998, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs. INTERNET TELEPHONY magazine reaches more than 225,000 readers, including pass-along readers. For more information, please visit www.itmag.com .

About TMC:

TMC is a global, integrated media company that helps clients build communities in print, in person, and online.

Copyright © 2012 FloridaNewswire™ and Neotrope®. Florida Newswire is a publication of the Neotrope News Network and a TM of Neotrope.

Previously shot in Los Angeles, the championship play-by-play is announced by Van Earl Wright, former CNN anchor and a past host on FSN Final Score. Vying for the $40,000 purse are the Los Angeles 405s and the Youngstown Ballers. The MVP pockets an additional $5,000.

The four teams that were formed and competed in the first season of Sky Ball League – www.skyballleague.com – were the Austin Starz, Los Angeles 405s, Tampa Dragons, and Youngstown Ballers.

Tampa Dragons team members are Riverview, Florida roommates Bryn Renda and Kathryn “KK” Matheny, Kelvin Faison (Tampa), Blake Stein (Oviedo), Ashley Lowe and Melvin Jerome Cobb (both of Brandon).

Brian Dunkleman, one of the original co-hosts of American Idol, hosts the 16 episodes in the Sky Ball League series, which was created by Brian Kessler, who designed the Sky Ball, and sports executive Danny Swartz. “Sky Ball is an energetic combination of basketball, baseball and volleyball, with a little lacrosse thrown in,” says Kessler. “The game uses Sky Balls and smash gloves and is played on a court with goals set at each end that consist of three scoring pads 12 feet to 17 feet high.”

Slightly larger than a softball and constructed of a special combination of plastic and rubber material that is pumped with oxygen and helium, Sky Balls are capable of bouncing up to 75 feet. “Besides the requisite physical dexterity, the challenge to players,” says Swartz, “is that they must not only excel in controlling the ball, but the skillful manipulation of a challenging piece of equipment.”

“Age knows no bounds,” Kessler adds. “Across the league, this season’s players range between 18 and 39, and neither age nor gender has made a bit of difference on how well anyone plays.”

The four teams that were formed and competed in the first season of Sky Ball League – http://www.skyballleague.com – are the Tampa Dragons, Austin Starz, Youngstown Ballers and Los Angeles 405s. The final episode in the series will feature the remaining two teams standing, who will compete in the Tournament of Champions in Los Angeles. This final smackdown determines who gets the winner’s purse of $40,000.

Instead of the normal expectations of many children who look forward to Christmas and to the gifts they will receive, Haley points out the one thing that matters most; the love for family and the relationship between a father and daughter.

Today, with so much separation of family members due to divorce or jobs, or even military assignment, Haley’s Christmas is a great reminder for 2010 that the most important values of the holiday season are those of family and the strength of those relationships.

“I believe that this song has a statement to make in 2010,” says songwriter Kimberly Fuller, who wrote the song.

“I was inspired by my two daughters, who have not seen their father since they were 8 yrs old, and only ever received a card for Christmas from him, and not every Christmas.”

Haley’s Christmas is a great inspiration for the 2010 holiday season.

Music video available on YouTube, at: www.youtube.com/watch?v=loZrGrgFBXg .

Available as a single on iTunes and other online retailers.

Contact Good Gets Better Publishing at “Goodgetsbetter @ live . com” (remove spaces).

News Source: Good Gets Better Publishing :: This press release was issued on behalf of the news source by Send2Press® Newswire, a service of Neotrope®.

» Plain text copy of press release (and media contact)
» PDF copy of press release (and media contact)

STORY REFERENCES: New Christmas Song Brings More Meaning to the Holidays, Haleys Christmas, Haley Mann, Good Gets Better Publishing, songwriter Kimberly Fuller, song, video, itunes

“Telovations’ Managed MPLS Network is helping our customers significantly reduce communications expenses and allows them the flexibility to expand and contract their voice and data services on demand,” said Rick Schonbrun, president and CEO of the Tampa-based firm. “Customers are increasingly looking at outsourcing as a cost-effective way to leverage new technology without the upfront capital cost of premise-based systems.”

Four Rivers Peterbilt of Savannah, Ga., a leading dealer of Peterbilt Trucks, with four locations in the Southeast, recently upgraded its frame relay network to the Telovations Managed MPLS Network and saved 32 percent annually, while substantially increasing the quality of service for both voice and data between locations. “During these challenging economic times we are always looking for new ways to save money and increase our service to customers,” said Jim Elliott, CEO of Four Rivers Peterbilt. “Outsourcing the management of our network routers and the connectivity between our sites provides Four Rivers with increased operational efficiency, which helps make us more competitive.”

“Telovations IP voice services are part of the large IP MPLS VPN market, which hit $14.9 billion worldwide in 2008,” stated Michael Howard, principal analyst at Infonetics Research, “and we expect continued healthy growth in reaching $19.9 billion in 2011.”

With its Managed MPLS Network, Telovations can provide multi-location businesses with cost-saving services, including Managed SIP Trunking, Hosted PBX, Unified Communications and Mobility solutions. These innovative services are delivered in an outsourced, variable-cost business model, which helps to increase efficiencies and decrease the demand on internal IT resources.

About Telovations

Based in Tampa, Fla., Telovations provides businesses with a hosted, managed IP communications solution, including telephone equipment; telephone service; and a high-speed connection to the Telovations private, secure and fully managed Cisco Powered Real-Time Network(SM). Telovations’ Innovate service also includes more than 20 innovative features and applications, professional support, and systems management for one low monthly fee.

For additional information about Telovations and the Innovate managed communications solution, please visit www.telovations.com or call 1-877-We-Innovate (1-877-934-6668).

“We welcome Telovations to the growing city of Jacksonville,” said Walter M. Lee III, president of the Jacksonville Chamber of Commerce. “The expansion of Florida-based Telovations into the Jacksonville market will provide chamber members and local businesses with new and innovative communications services to help grow their businesses.”

Telovations’ expansion into the Jacksonville market provides growing businesses with cost-effective hosted communications solutions. The company delivers all its Managed Voice Services and more than 20 productivity-improving applications over the Telovations Cisco Powered Real-Time Network(SM). Services are sold in bundles of features, applications and all the necessary hardware in cost-effective monthly plans. This outsourced model eliminates the need for costly capital expenditures, provides significant cost savings, simplifies management, increases productivity and introduces new ways to collaborate.

“Jacksonville is a dynamic and growing business city with more than 35,000 businesses, and we are excited to be able to offer Telovations’ Innovate service in this market,” said Rick Schonbrun, Telovations president and CEO. “By outsourcing communications to Telovations, Jacksonville customers have a new option to save money and increase efficiency with the productivity-improving applications of Innovate services.”

Located at 6700 Southpoint Parkway, Suite 100A, the Telovations Jacksonville office is led by Lawrence Wamsley. Telovations is currently recruiting for sales and field technical personnel. Applicants can visit www.telovations.com/company/employment.htm for more information.

About Telovations

Based in Tampa, Fla., Telovations provides growing businesses with a hosted, managed IP communications solution, including telephone equipment; telephone service; and a high-speed T-1 connection to the Telovations private, secure and fully managed Cisco Powered Real-Time Network(SM). Telovations’ Innovate service also includes more than 20 innovative features and applications, professional support and systems management for one low monthly fee. For additional information about Telovations and the Innovate managed communications solution, please visit www.telovations.com or call 1-877-We-Innovate (1-877-934-6668).