Currently, many businesses measure quantitative call data like; how many calls were received, how many calls were abandoned, how many rings it takes to answer an inbound call, etc. This data only answers "what" communication is happening within your business. VocalQ measures the context and content of your communications.

In addition to measuring quantitative and descriptive data, VocalQ goes a step further by recording and alerting on the quality of interactions. With VocalQ, calls are sampled with call recording and the dialog is benchmarked. Things like customers having to repeat themselves and correct responses to questions can be measured. In addition, the recorded conversations can be compared against customer surveys so supervisors can discover why an interaction went well or went awry. Through this product, a qualitative score on calls can be calculated and the highest scored calls can later be used for customer service training.

Another benefit of VocalQ is the ability to take immediate action on "voice alerts." Supervisors can identify words and phrases in conversations that are known to be critical. Phrases such as "system outage" or "I am down" can be used to trigger messages to supervisors who can then automatically put additional customer service agents into a queue. This results in the ability to address problems immediately and improve the processes and procedures that directly impact the quality of service provided to customers.

"Speech recognition and analysis has come a long way in the last decade and the technology is poised to accelerate in the next. The day is not too far off when speech recognition and analytics will morph from improving customer interactions to being the customer interaction," said Mark Swanson, Telovations' CEO. "Once we understand what a positive experience looks like, we can model that experience to efficiently create intuitive speech-enabled dialogs that automate many of today's routine interactions and ultimately provide a better customer experience."

"When presenting live demonstrations at the recent Enterprise Connect show in Orlando, Fla., we heard common reactions around the value of speech-enabled automation. Moving from paper contracts to 'voice contracts' was one example of how a company can utilize this product. Some other examples were, being alerted when callers mentioned a specific promotion that is being offered and also on-demand recording for important sales calls when on the road," says Marc Tribbe, director of product development for Telovations. "The power of voice has now been taken to an entirely new level, allowing business to discover the truth within their communication interactions."

Telovations is offering a free trial of VocalQ for the next 90 days. For more information, please visit http://www.telovations.com/vocalq .

About Telovations:

Based in Tampa, Fla., Telovations is a next-generation managed service provider pioneering the delivery of business communications in a Software-as-a-Service model referred to as "Communications-as-a-Service" or CaaS. CaaS from Telovations enables businesses to deploy communications devices and applications on a pay-as-you-go, as-needed basis thus eliminating the need for capital investment and ongoing overhead. Offering the latest communications technology coupled with a Quality of Service guarantee, Telovations provides businesses both flexibility and scalability that they might not otherwise afford. Telovations' services offer a compelling alternative to traditional telecommunication services. For additional information about Telovations' communication and collaboration solutions please visit www.telovations.com or call 1-877-934-6668.

Copyright © 2012 FloridaNewswire™ and Neotrope®. Florida Newswire is a publication of the Neotrope News Network and a TM of Neotrope.

"We are excited to have Resource Partners Group on board to help grow our presence. Dave Jacobs and the team bring a wealth of experience and knowledge, and we know they will do a great job of expanding the Telovations' Brand," said Sean Burke, Telovations' senior vice president of sales and marketing.

"Dave's commitment to innovation and presenting high value solutions to customers is a perfect fit for Telovations' mission," said Burke.

"Resource Partners Group was looking for a solution to provide our clients a next generation communications platform and we found the perfect partner with Telovations. Whether it's call center, call recording, hosted voice or communications that haven't been developed, Telovations' flexibility and ability to bring products to our customers is exactly what we needed," said Dave Jacobs, Resource Partners Group's executive vice president.

Details of the partnership were not disclosed by the companies.

Based in Tampa, Florida, Telovations is a next generation communications company that innovates the way you communicate. Businesses today communicate through many different collaboration efforts, mobility solutions, and numerous applications. Telovations provides unified communication solutions that tie all of these together and allow your business to be more flexible, manageable, and scalable. Our approach, Communication-as-a-Service (CaaS) is an integrated delivery model of hosted business communications, allowing your company to leverage applications such as hosted voice, unified messaging, hosted call center, hosted recording, CRM integration, along with detailed analytics and statistics. For additional information about Telovations' communication and collaboration solutions please visit www.telovations.com or call 1-877-934-6668.

Resource Partners Group Inc. (RPG) is an Illinois-based telecom and business consultant group that focus on business optimization, engineering, operations, program management, infrastructure and processes for technology and services clients. RPG has extensive knowledge and experience in call centers, telecom and data facilities, and business process optimization where we provide insight, recommendations and decisions on technologies, systems, tools, processes, operations, and future business opportunities. Since 2003, RPG has been servicing clients in state and local government, retail, manufacturing, services, healthcare, hospitality and education. For additional information about RPG please visit www.rpgroup.us or call (847) 713-2900.

Copyright © 2012 FloridaNewswire™ and Neotrope®. Florida Newswire is a publication of the Neotrope News Network and a TM of Neotrope.

Telovations Speech Assist is a cloud-based speech solution that fundamentally changes the way business communicates. Proven highly accurate, Speech Assist lets callers simply say the name of the person they would like to speak with. Telovations Speech Assist delivers a superior caller experience leading to increased customer satisfaction and higher employee productivity.

"With the increasing number of mobile workers, the ability to reach the person you would like to speak with without having to type the name or extension on the key pad of your phone is a huge advantage," said Mark Swanson, Telovations CEO. "Being able to speak the name or extension decreases misdialed numbers and increases safety of callers who may be driving or walking while dialing."

Speech Assist can be used to connect customers with employees, departments, hours of operation and even product information, freeing key staff from repetitive low value tasks to focus on higher value functions. Based on Lyrix technology, Speech Assist ensures continuous speech recognition improvement over time through its built-in enhanced smart recognition capabilities.

"I am happy to grant Telovations with a Product of the Year Award. The editors of INTERNET TELEPHONY have verified that Speech Assist displays quality and innovation plus provides real needs in the marketplace," stated Rich Tehrani, CEO, TMC. "I would like to congratulate the entire team at Telovations for their commitment to advancing IP communication technologies."

2011 Product of the Year winners are published in the January/February 2012 issue of INTERNET TELEPHONY magazine, (www.itmag.com). INTERNET TELEPHONY has been the authority in IP communication since 1998(TM).

For more information about TMC, please visit www.tmcnet.com .

About Telovations:

Based in Tampa, FL, Telovations is a next-generation managed service provider pioneering the delivery of business communications in a Software-as-a-Service model referred to as "Communications-as-a-Service" or CaaS. CaaS from Telovations enables businesses to deploy communications devices and applications on a pay-as-you-go, as-needed basis thus eliminating the need for capital investment and ongoing overhead. Offering the latest communications technology coupled with a Quality of Service guarantee, Telovations provides businesses both flexibility and scalability that they might not otherwise afford. Telovations' services offer a compelling alternative to traditional telecommunication services. For additional information about Telovations' communication and collaboration solutions please visit www.telovations.com or call 1-877-934-6668.

About INTERNET TELEPHONY magazine:

INTERNET TELEPHONY has been the IP Communications Authority since 1998(TM). Beginning with the first issue in February of 1998, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs. INTERNET TELEPHONY magazine reaches more than 225,000 readers, including pass-along readers. For more information, please visit www.itmag.com .

About TMC:

TMC is a global, integrated media company that helps clients build communities in print, in person, and online.

Copyright © 2012 FloridaNewswire™ and Neotrope®. Florida Newswire is a publication of the Neotrope News Network and a TM of Neotrope.

Funding for the deal was partially provided by Silicon Valley Bank. Financial terms of the deal were not disclosed. Telovations will grow its regional presence in North Carolina as well other Southeastern states. Paul Levering, founder and CEO of FeatureTel, will assume the role of Regional President, Mid-Atlantic and take a seat on the Telovations Board of Directors.

“We are pleased to be joining forces with a company that has demonstrated such success in cloud communications and collaboration,” said Paul Levering, founder and CEO of FeatureTel. “Telovations now offers FeatureTel customers an industry leading call center solution, robust call recording capabilities and enhanced desktop and CRM integration solutions, in addition to our hosted IP telephony offerings.”

Mark Swanson, co-founder and CEO of Telovations, stated, “In addition to accelerating our growth plans, Telovations looks forward to leveraging FeatureTel’s award winning customer service, as well as its application development expertise, to offer additional solutions to our customers nationwide.”

The company headquarters will be in Tampa, Fla., with presence in Atlanta, Ga., and Jacksonville, Fla. The mid-Atlantic region will be based in Research Triangle, North Carolina.

About FeatureTel:
Founded in 2003 in Apex, N.C., FeatureTel offers hosted VoIP business telephone service over private networks for companies of all sizes across the Carolinas, providing a cost-effective, feature-rich alternative to traditional phone service. FeatureTel was the first Hosted VoIP carrier in North Carolina to receive the Competitive Local Exchange Certification (CLEC) by the state’s Utilities Commission and was named to the 2010 Inc. 5000 ranking of the nation’s fastest-growing private companies.

About Telovations:
Telovations is the fastest growing next-generation managed service provider pioneering the delivery of business communications in a Software-as-a-Service model referred to as “Communications-as-a-Service.” CaaS from Telovations enables businesses to deploy communications devices and applications on a pay-as-you-go, as-needed basis thus eliminating the need for capital investment and ongoing overhead. Offering the latest communications technology coupled with a Quality of Service guarantee, Telovations provides businesses both flexibility and scalability that they might not otherwise afford.

Telovations supports customers across North America and was named to the 2010 Inc. 500 list of fastest growing private companies. For additional information about Telovations’ communication and collaboration solutions, please visit www.telovations.com or call 1-877-934-6668.

News Source: Telovations Inc. :: This press release was issued on behalf of the news source by Send2Press® Newswire, a service of Neotrope®. View all current news at: Send2PressNewswire.com .

Using the 4G wireless router, phones can be set up with plug ‘n’ play simplicity – instantly connecting users to the rest of the company network using the same features, dialing plan, full DID phone numbers, and extension dialing. The Telovations Toolbar, Web conferencing, Unified Communications dashboard and Outlook integration are also available to the Anywhere4Office user, along with full call detail records.

“Telovations Anywhere4Office is a natural extension to our mobility and business continuity offerings,” said Mark Swanson, Telovations’ CEO. “The ability to quickly set up a mobile office anywhere you want and instantly establish business class communications provides the flexibility needed in today’s dynamic business environment. It reinforces collaboration over collocation meeting the needs of the 21st century business.”

With the increasing number of disasters in the headlines, Anywhere4Office provides a low cost way for businesses to maintain continuity no matter what. Disaster Recovery is a critical issue and Anywhere4Office joins Telovations’ Disaster Redirect, Remote Office and Anywhere business continuity offerings to keep companies connected.

About Telovations Inc.:
Based in Tampa, Florida, Telovations is a next-generation managed service provider pioneering the delivery of business communications in a Software-as-a-Service model referred to as “Communications-as-a-Service” or CaaS. CaaS from Telovations enables businesses to deploy communications devices and applications on a pay-as-you-go, as-needed basis thus eliminating the need for capital investment and ongoing overhead. Offering the latest communications technology coupled with a Quality of Service guarantee, Telovations provides businesses both flexibility and scalability that they might not otherwise afford. Telovations’ services offer a compelling alternative to traditional telecommunication services.

For additional information about Telovations’ communication and collaboration solutions please visit www.telovations.com or call 1-877-934-6668.

News Source: Telovations Inc. :: This press release was issued on behalf of the news source by Send2Press® Newswire, a service of Neotrope®. View all current news at: Send2PressNewswire.com .

Criteria considered for the award included role in the organization, contribution to the community, strategic initiatives and integrity and ethics in management and business practices. Donald’s exemplary performance in each of these categories has resulted in many awards and recognition, both individually and for the company.

In 2010 Telovations was named Outstanding Business of the Year by the St. Petersburg Area Chamber of Commerce, 10th Fastest Growing Private Company on the Tampa Bay Business Journal’s Fast 50 list and the 213th Fastest Growing Private Company on the Inc. 500 list, in no small part due to Donald’s contributions.

Donald’s commitment to the company and the community is shown in a variety of ways, from his stewardship of the company’s resources to his willingness to roll up his sleeves and pitch in wherever necessary, to applying his energy and passion for “doing things the right way the first time” to his volunteer work with Curtis Fundamental Elementary School, the Dunedin Youth Sailing Association, and the Boy Scouts. He proudly displays his Friends of Scouting for the West Coast Florida Council badge in his office.

About Telovations:
Telovations is a next-generation managed service provider pioneering the delivery of business communications in a Software-as-a-Service model. Telovations is a leader in “Communications-as-a-Service” or CaaS, an outsourcing model for Unified Communications (UC). CaaS allows businesses to selectively deploy communications devices and modes on a pay-as-you-go, as-needed basis thus eliminating the need for capital investment and ongoing overhead. Services include phone system and call center functionality, instant messaging, desktop fax, web collaboration and conferencing applications.

Telovations offers both the flexibility and expandability to add or remove devices, lines, modes or coverage on demand with no upfront costs. Our customers are able to focus on their core operations, reduce operating expenses and quickly deploy the latest productivity enhancing applications. Telovations’ services offer a compelling alternative to traditional telecommunication services for our target markets – mid-sized multi-location healthcare, financial and other professional services firms. Telovations has received numerous awards including the local Chamber’s Business of the Year, Fast 50 award and Inc. 500 award. We serve over 400 customer locations with a focus on the Southeastern United States.

More information is available at www.telovations.com .

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News Source: Telovations Inc. :: This press release was issued on behalf of the news source by Send2Press® Newswire, a service of Neotrope®. View all current news at: Send2PressNewswire.com .

“Telovations’ Managed MPLS Network is helping our customers significantly reduce communications expenses and allows them the flexibility to expand and contract their voice and data services on demand,” said Rick Schonbrun, president and CEO of the Tampa-based firm. “Customers are increasingly looking at outsourcing as a cost-effective way to leverage new technology without the upfront capital cost of premise-based systems.”

Four Rivers Peterbilt of Savannah, Ga., a leading dealer of Peterbilt Trucks, with four locations in the Southeast, recently upgraded its frame relay network to the Telovations Managed MPLS Network and saved 32 percent annually, while substantially increasing the quality of service for both voice and data between locations. “During these challenging economic times we are always looking for new ways to save money and increase our service to customers,” said Jim Elliott, CEO of Four Rivers Peterbilt. “Outsourcing the management of our network routers and the connectivity between our sites provides Four Rivers with increased operational efficiency, which helps make us more competitive.”

“Telovations IP voice services are part of the large IP MPLS VPN market, which hit $14.9 billion worldwide in 2008,” stated Michael Howard, principal analyst at Infonetics Research, “and we expect continued healthy growth in reaching $19.9 billion in 2011.”

With its Managed MPLS Network, Telovations can provide multi-location businesses with cost-saving services, including Managed SIP Trunking, Hosted PBX, Unified Communications and Mobility solutions. These innovative services are delivered in an outsourced, variable-cost business model, which helps to increase efficiencies and decrease the demand on internal IT resources.

About Telovations

Based in Tampa, Fla., Telovations provides businesses with a hosted, managed IP communications solution, including telephone equipment; telephone service; and a high-speed connection to the Telovations private, secure and fully managed Cisco Powered Real-Time Network(SM). Telovations’ Innovate service also includes more than 20 innovative features and applications, professional support, and systems management for one low monthly fee.

For additional information about Telovations and the Innovate managed communications solution, please visit www.telovations.com or call 1-877-We-Innovate (1-877-934-6668).

“We welcome Telovations to the growing city of Jacksonville,” said Walter M. Lee III, president of the Jacksonville Chamber of Commerce. “The expansion of Florida-based Telovations into the Jacksonville market will provide chamber members and local businesses with new and innovative communications services to help grow their businesses.”

Telovations’ expansion into the Jacksonville market provides growing businesses with cost-effective hosted communications solutions. The company delivers all its Managed Voice Services and more than 20 productivity-improving applications over the Telovations Cisco Powered Real-Time Network(SM). Services are sold in bundles of features, applications and all the necessary hardware in cost-effective monthly plans. This outsourced model eliminates the need for costly capital expenditures, provides significant cost savings, simplifies management, increases productivity and introduces new ways to collaborate.

“Jacksonville is a dynamic and growing business city with more than 35,000 businesses, and we are excited to be able to offer Telovations’ Innovate service in this market,” said Rick Schonbrun, Telovations president and CEO. “By outsourcing communications to Telovations, Jacksonville customers have a new option to save money and increase efficiency with the productivity-improving applications of Innovate services.”

Located at 6700 Southpoint Parkway, Suite 100A, the Telovations Jacksonville office is led by Lawrence Wamsley. Telovations is currently recruiting for sales and field technical personnel. Applicants can visit www.telovations.com/company/employment.htm for more information.

About Telovations

Based in Tampa, Fla., Telovations provides growing businesses with a hosted, managed IP communications solution, including telephone equipment; telephone service; and a high-speed T-1 connection to the Telovations private, secure and fully managed Cisco Powered Real-Time Network(SM). Telovations’ Innovate service also includes more than 20 innovative features and applications, professional support and systems management for one low monthly fee. For additional information about Telovations and the Innovate managed communications solution, please visit www.telovations.com or call 1-877-We-Innovate (1-877-934-6668).